The Old Grammar School Campus, Newport: 01983 533926 | Riverbank Campus, Newport : 01983 824930 | Lakeside Campus, Portsmouth: 02392 374752

Level 4 NVQ Diploma in Hospitality Management

Qualification Overview
The Level 4 Diploma in Hospitality Management is designed for learners employed in management roles in the hospitality industry who need to develop or consolidate their skills.

This qualification is very flexible and is suitable for anyone working in a variety of job roles within the industry and is available as a standalone qualification or as part of a Hospitality Higher Apprenticeship.

What will I learn?
You will complete a variety of elements on this programme – some essential and some optional, depending on your workplace requirements.

Essential elements:

  • Manage the performance of teams and individuals
  • Work as part of a hospitality management team to achieve strategic goals
  • Manage compliance with regulatory and legislative requirements in hospitality

Optional elements:

  • Recruit and select hospitality staff
  • Maximise sales and profit from hospitality services
  • Current hospitality industry and food trends
  • Manage staffing rotas for a hospitality team
  • Develop menus to meet the organisation’s cost requirements
  • Handle referred customer complaints
How will I be assessed?
You will complete a portfolio of evidence from the workplace for each unit with some units including online testing. Your Training Consultant will observe you in the workplace where you will demonstrate your own competence.
What could this qualification lead to?
Achieving this qualification will help you progress within the industry onto further Higher Level Apprenticeships.
The details

Awarding Body

city and guilds logo

Entry Requirements

No formal entry requirements

Start Date

Any time – contact us now to apply

Course Length

18 months


In the workplace. Occasional tasks take place at one of our campuses in Newport, Isle of Wight, or Portsmouth


Government funding may be available for this qualification. Please contact us for details.

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