Website The Island Holiday Company

Vacancy Description:

The Island Holiday Company, an independent holiday letting business, based locally on the Isle of Wight is looking to add a Business Administrator to their growing team. Offering high quality, self-catering accommodation in multiple locations across the Island, the Island Holiday Company provides the chance for holiday makers to be able visit and experience award winning beaches, historic villages and everything else that the Isle of Wight has to offer.

This position will be based around the apprenticeship standard but will include a variety of duties across the business, with plenty of room for future career progression within the business. No experience is necessary as you will be provided with thorough training throughout the entire Apprenticeship which will enable you to build on your knowledge and skills to be successful in this role.


What’s Involved/Duties:

The following are the core responsibilities of this job role and what you will be working toward being able to do, by the end of the Apprenticeship you should be proficient in all of these, occasionally you may be required to carry out other tasks dependant on factors such as workload and staffing levels:

  • Processing Bookings and ensuring everything is logged correctly
  • Handling payments from customers
  • Processing the booking of ferry transport for clients
  • Answering inbound telephone calls and action these independently
  • Liaising with Clients and Guests to ensure a happy duration of stay
  • Use of email communication internally and externally
  • Working with customers & suppliers internally and externally
  • Use relevant software along with Microsoft Office
  • Carry out general office duties such as printing, word processing, filing and ensuring the office is tidy and welcoming.
  • Helping to set up new properties coming into the business
  • Getting involved with the company social media accounts
  • Be a proactive member of the team, developing and promoting ideas of ways to improve the operation of the company


Desired Skills:

  • Excellent communication skills (written and oral)
  • Competent in the use of IT (Microsoft Office)
  • Effective time management (Planning & Organising)
  • Ability to work as a team member as well as individually
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedures.
  • An understanding of Social Media
  • A passion for learning


Personal Qualities:

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Ability to work under pressure.
  • A good sense of humour


Training Provided:

  • The successful candidate will be working towards the Level 3 Business Administration Apprenticeship.
  • Candidates will need to have achieved maths and English at GCSE or equivalent Grades A-C (9-4) or Level 2 Functional Skills in maths and English before completing the Apprenticeship standard.
  • Off the job training will be provided, where you will have the time to complete your portfolio work, attend off job training seminars and have allocated time for mentoring and being shadowed.


Expected Apprenticeship Duration:

  • 16 months


Hourly Wage:

  • Minimum Wage for Age
  • 5 days a week, with a day off midweek and alternating Saturdays on a rotad basis (9am-4pm)
  • May need to be on call at some points


Starting Date:

  • ASAP