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Operations/Departmental Manager Apprenticeship

Level 5 Higher Apprenticeship Standard

Overview

An Operations/Departmental Manager is someone who manages teams and/or projects and has responsibility for planning, delivering and achieving departmental goals and objectives. They are accountable to a more senior manager, head of department or small business owner and are responsible for the operational and/or policy delivery of the organisation’s strategy. Specific responsibilities and job titles will vary, but the knowledge, skills and behaviours required will be the same.

 

Essential Information

Entry Requirements

No formal entry requirements.

Course Length

24 months

Start Date

Set by the employer

Qualifications Achievable

Maths 2
English 2

Costs

Government funding may be available for this qualification. Please contact us for details.

Location(s)

In the workplace. Some knowledge sessions and testing may take place at one of our campuses.

Awarding Body

BIIAB Logo

Vacancies always available

If you can't find what you're looking for, please contact us.   Call us now • IoW: 01983 533926 • Portsmouth: 02392 374752  

The Apprentice’s Journey

1. On-programme

Training and development takes place during this part of the Apprenticeship. It may include a qualification if set in the Standard.

Formative assessment of skills, knowledge and behaviours is required in the delivery of the apprenticeship and this will be outlined in the assessment plan.

Apprentices have to reach a minimum level of Maths and English set by the apprenticeship. If they’ve not previously achieved this, they’ll need further study and support.

What apprentices learn while on-programme

‘On-programme’ is the learning phase for apprentices to pick up the skills, knowledge and behaviours set in each standard. Apprentices need to complete 20% off-the-job training during the on-programme phase of their apprenticeship. Specific rules govern this and it must take place in the apprentice’s contracted hours. You can track and authorise the 20% through our e-portfolio, Smart Assessor.

Mandatory modules you will need to cover include:

  • Operational management, agile;
  • Management of self, takes responsibility;
  • Project management, leading people, building relationships, professionalism;
  • Finance & decision making;
  • Communication & inclusivity;
  • Leading & managing people, self-awareness;
  • Takes responsibility;
  • Building relationships.

 

The apprentice, employer and training provider should have regular reviews to keep the apprentice on target. Apprentices need to develop behaviours to show they are professional, committed, work in a responsible and ethical manner and can reflect on their performance and are self-aware.

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2. Gateway

The employer and provider must sign off the apprentice as ready to move on to end-point assessment.

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3. End-Point Assessment (EPA)

The end-point assessment must demonstrate that the apprentice can perform in the occupation in a fully competent, holistic and productive way.

The assessment will be graded if required by the apprenticeship.

The assessment organisation and assessor must be independent of, and separate from, the training provided by the provider and employer.

How apprentices demonstrate their learning
  • Knowledge test;
  • Structured competence-based interview;
  • Portfolio of evidence;
  • Work based project with Q&A session;
  • Professional Discussion relating to CPD activity.

 

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4. Apprenticeship Certificate

On successful completion, the end-point assessment organisation will apply to the Education and Skills Funding Agency (ESFA) for the Apprenticeship certificate. The certificate is sent to the apprentice’s employer.

Progression

In successful completion of this Apprenticeship you will have the option to progress onto the following:

You will be expected to progress into a senior management role.

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