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Operations Departmental Manager Apprenticeship Level 5

Higher Apprenticeship
Apprenticeship Overview

An Operations/Departmental Manager is someone who manages teams and/or projects and has responsibility for planning, delivering and achieving departmental goals and objectives. They are accountable to a more senior manager, head of department or small business owner and are responsible for the operational and/or policy delivery of the organisation’s strategy. Specific responsibilities and job titles will vary, but the knowledge, skills and behaviours required will be the same.

Who is this Apprenticeship for?
This apprenticeship has been designed to provide access to development opportunities for as wide a range of individuals as possible. This includes those who are at the start of their career and who wish to take their first steps into professional management, as well as those who may already have practical experience but who wish to develop their theoretical understanding of management skills.
How will I be trained?
The programme is predominantly work-based, with 20% of training delivered near to or off job. Additional knowledge sessions, including regular reviews containing activity planning and target setting are delivered by a visiting training consultant.
How will I be assessed?
To achieve this Apprenticeship, candidates must demonstrate that they meet the relevant stated outcomes and have acquired the required knowledge, skills and behaviours. Occupational competence will be demonstrated through completion of a relevant Level 5 Diploma or equivalent provision of regular assessments to an equivalent standard, quality and scope, a work based project, portfolio of evidence and a mandatory end-point assessment.
What could this Apprenticeship lead to?
Upon successful completion you could progress onto a Degree level Apprenticeship or other Higher Education course of study. Those successful in achieving the Level 5 Apprenticeship may register as a full member with the Chartered Management Institute and/or the Institute of Leadership and Management. Those with three years of management experience can apply for Chartered Manager status through the CMI.
The details

Awarding Body

Qualifications achievable

Operations / Departmental Manager Level 5 Standard

Maths Level 2

English Level 2

Entry Requirements

Set by each employer

Start Date

Any time – contact us now to apply

Course Length

24 months


In the workplace. Some knowledge sessions and testing may take place at one of our campuses.


Government funding may be available for this qualification. Please contact us for details.

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