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Customer Service Practitioner Level 2 Apprenticeship
Is it for me?
Essential Information
Entry Requirements
Practical Training Period
End Point Assessment Period
Start Date
Location(s)
Qualifications Achievable
Up to Level 2 Maths & English if required
What can I do after this Apprenticeship?
Overview
The role of a Customer Service Practitioner is to deliver high quality products and services to customers. This may be delivered from the workplace, digitally, or through going out into the customer’s own locality and be one-off or routine contacts. You will develop the knowledge and skills you need to deal with orders, payments, offer advice, guidance and support, meet-and-greet, fix problems, after care and service recovery.
What will I learn?
You will gain a wide range of knowledge and skills through this Apprenticeship which will influence the customer experience and their satisfaction with your organisation. You will learn how to deliver excellent customer service in a range of situations including face to face, telephone, post, email, text and social media. You will also develop your experience in team working, personal organisation and dealing with conflict and much more.
How will I be assessed?
During training you will work with your Apprenticeship Coach who will develop and deliver a wide range of activities which meet your learning needs and styles. Continuous assessment activities will ensure you gain the knowledge, skills and behaviours you need to successfully complete your training. Once formal training has finished you will demonstrate what you have learnt by showcasing the work you have completed, undertaking a practical observation and participating in a professional discussion.
What advice and guidance can I expect to receive?
From the time you contact us, during training, and after you complete your programme, our experienced staff are on hand to provide you with the help and advice you need to achieve your career aspirations. More information about the Careers Programme we offer can be found on our Support Page or contact one of our Recruitment and Careers Advisors using our Contact Form or by calling 01983 533926.
Newport Old Grammar School Campus: 01983 533926
Portsmouth Campus: 02392 374752
A clear and supportive journey from start to success
Information, Advice and Guidance
We provide you with the information, advice and guidance you need to get started with confidence.
Maths and English Assessments
Assessment of your maths and English skills to understand your current level.
Standard Skill Scan Assessment
We assess your core skills to identify strengths and areas for development.
Induction and Training Plan
We create a personalised induction and training plan tailored to your needs and goals.
End Point / Apprenticeship Assessment - Months 15 - 16
- To achieve the standard, apprentices must meet the required off-the-job training hours and be working at or above the occupational standard (KSB’s).
- The requirement to undertake English and Maths is optional for apprentices aged 19+.
- The requirements for apprentices aged 16-18 to undertake English and Maths is dependent on their prior attainment.
