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Customer Service Practitioner Level 2 Apprenticeship

Programme Type: Apprenticeship
Availability: All areas
Customer service apprentice florist

Is it for me?

Whichever sector you wish to work in this Apprenticeship is the perfect start point for your future career, whether that's in a business administration, hospitality or retail environment.

Essential Information

Entry Requirements
No formal entry requirements
Course Length
13 months
Start Date
Set by the employer
Mainly in the workplace. Some knowledge sessions and testing may take place at one of our campuses.
Qualifications Achievable

Up to Level 2 Maths & English if required


The role of a Customer Service Practitioner is to deliver high quality products and services to customers. This may be delivered from the workplace, digitally, or through going out into the customer’s own locality and be one-off or routine contacts. You will develop the knowledge and skills you need to deal with orders, payments, offer advice, guidance and support, meet-and-greet, fix problems, after care and service recovery.
What will I learn?

You will gain a wide range of knowledge and skills through this Apprenticeship which will influence the customer experience and their satisfaction with your organisation. You will learn how to deliver excellent customer service in a range of situations including face to face, telephone, post, email, text and social media. You will also develop your experience in team working, personal organisation and dealing with conflict and much more.

How will I be assessed?

During training you will work with your Training Consultant who will develop and deliver a wide range of activities which meet your learning needs and styles. Continuous assessment activities will ensure you gain the knowledge, skills and behaviours you need to successfully complete your training. Once formal training has finished you will demonstrate what you have learnt by showcasing the work you have completed, undertaking a practical observation and participating in a professional discussion.

What advice and guidance can I expect to receive?

From the time you contact us, during training, and after you complete your programme, our experienced staff are on hand to provide you with the help and advice you need to achieve your career aspirations. More information about the Careers Programme we offer can be found on our Support Page or contact one of our Recruitment and Careers Advisors using our Contact Form or by calling 01983 533926.

Need to go deeper into the details of this Apprenticeship?

Full, up-to-date details of this Apprenticeship can be found on the Institute for Apprenticeships website here:

What can I do after this Apprenticeship?

On completion of this Apprenticeship you will be able to progress onto a Advanced Apprenticeship in either Customer Service or Business Administration.
Contact us now and get onto your career-boosting Apprenticeship

Newport Old Grammar School Campus: 01983 533926

Portsmouth Campus: 02392 374752