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Hospitality Accommodation Team Member Level 2 Apprenticeship
Is it for me?
Essential Information
Entry Requirements
Practical Training Period
End Point Assessment Period
Start Date
Location(s)
Qualifications Achievable
- Hospitality Accommodation Team Member Level 2 Apprenticeship
- Up to Level 2 Maths & English if required
Overview
Accommodation Team Members work in the heart of hospitality. You’ll make sure guest bedrooms, bathrooms, and public areas are clean, welcoming and well-maintained.You might also support front-of-house teams, liaise with maintenance or help resolve guest queries. This apprenticeship gives you the confidence and skills to deliver consistently high standards. You’ll learn by doing — working in a real hospitality setting, supported by expert trainers. If you’re motivated, friendly and enjoy practical work, this is a great place to start.
What you’ll learn
Over 12 months (plus a 3-month EPA period) you’ll master:
- Guest services
- Greet and check-in/out guests
- Provide room and guest information
- Housekeeping & maintenance
- Clean and replenish roomsReport and resolve issues
- Health, safety & security
- Follow hygiene protocols
- Secure guest areas
- Communication & teamwork
- Handle guest requests
- Coordinate with front desk, housekeeping, maintenance
- Professional conduct
- Apply hospitality values
- Show honesty, reliability and respect
You’ll also complete English and Maths to Level 2 if required.
How you’ll learn
- On-the-job training at your workplace
- Mentor and tutor guidance
- Off-the-job time: workshops, online learning, shadowing
- Regular progress reviews and coaching
- Prepare a portfolio of evidence for end-point assessment
Progression
This Apprenticeship sets you on a career path:
- Career options: Receptionist, housekeeping supervisor, guest services assistant
- Next steps: Level 3 Hospitality Supervisor or Team Leader
- Specialist roles: Concierge, conference services, guest relations
Assessment
Your performance will be judged via:
- Observation – demonstrating real-world tasks
- Professional discussion – reflecting on your role, decisions and behaviours
- End-Point Assessment (EPA) – practical observation plus interview review
What advice and guidance can I expect to receive?
From the time you contact us, during training, and after you complete your programme, our experienced staff are on hand to provide you with the help and advice you need to achieve your career aspirations. More information about the Careers Programme we offer can be found on our Support Page or contact one of our Recruitment and Careers Advisors using our Contact Form or by calling 01983 533926.
