Get professional career-boosting qualifications with HTP
Hospitality Team Member Level 2 Apprenticeship
Is it for me?
Up to Level 2 Maths & English if required
What will I learn during the programme?
This programme will help you to develop the skills you need to establish a good rapport with customers, determine their needs and deliver excellent customer service to exceed expectations. You will also learn how to deal with customer feedback, support the improvement of products and services and provide value for money. As a Hospitality Team Member you will gain the skills you need to support team members and ensure a high quality service is provided on time. You will also develop the confidence and knowledge to contribute to meetings, plan shifts, assist in the monitoring of standards and deputise for your line manager when necessary.
How will I be assessed?
Throughout your programme you will work with your HTP Training Consultant who will provide continuous assessment and feedback to ensure you achieve your Apprenticeship standard. Once you have completed training you will demonstrate what you have learnt through a multiple choice test, practical observation in the working environment and a business project.
What advice and guidance can I expect to receive?
From the time you contact us, during training, and after you complete your programme, our experienced staff are on hand to provide you with the help and advice you need to achieve your career aspirations. More information about the Careers Programme we offer can be found on our Support Page or contact one of our Recruitment and Careers Advisors using our Contact Form or by calling 01983 533926.