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Operations/Departmental Manager Level 5 Apprenticeship

Programme Type: Apprenticeship
Availability: All areas

Is it for me?

This Apprenticeship has been designed to provide access to development opportunities for a wide range of people including those who wish to take their first steps into professional management, as well as those who have developed practical experience but wish to gain a theoretical understanding of management theories, approaches and techniques. As part of the programme you will also develop your ability to lead, motivate and inspire others by undertaking the ILM L5 Diploma for Leaders and Managers.

Essential Information

Entry Requirements
Maths and English at Level 2 (GCSE A-C / 4-9 or equivalent). If you don’t have evidence, please contact us to discuss the options available.
Course Length
28 months
Start Date
Set by the employer
Mainly in the workplace. Some knowledge sessions and testing may take place at one of our campuses.
Qualifications Achievable
  • Operations/Departmental Manager Level 5 Apprenticeship
  • ILM L5 Diploma for Leaders and Managers


This Apprenticeship is suitable for managers from all sectors, private, public or third sector, and all sizes of organisation. An operations/departmental manager is generally someone who is able to manage teams and/or projects and has responsibility for planning, delivering and achieving departmental goals and objectives. They are accountable to a more senior manager, head of department or small business owner, and are responsible for the operational and/or policy delivery of the organisation’s strategy.
What will I learn?

During the apprenticeship you will gain a wide range of knowledge and skills including creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.  As part of you programme of learning you will undertake a work related project which will enable you to apply what you have learnt to your own organisation and job role.

What does the ILM L5 Diploma for Leaders and Managers cover?

This Diploma is ideal for individuals who manage teams or projects and are responsible for achieving operational or departmental goals and objectives as part of their organisation’s strategy.  It will enable you to develop your ability to lead, motivate and inspire others and drive better results, use core management techniques to provide practical leadership and operational management skills, benchmark your managerial capability against other professionals and raise your professional profile within your organisation. Read here for more information on the ILM L5 Diploma for Leaders and Managers.

How will I be assessed?

Throughout your Apprenticeship your Training Consultant will work with you to identify areas for development and design and deliver training to meet these needs. Continuous assessment activities will be used to ensure you develop the competencies you need to achieve the Apprenticeship standard.  Once training has been completed you will demonstrate the knowledge, skills and behaviours you have learnt through a work based project, presentation followed by questions and answers and a professional discussion based on a portfolio of work you will build during your apprenticeship.

Are there many jobs in this field?

All organisations require professional managers who have a firm understanding of operational business planning techniques and there are a wealth of opportunities available in organisations of all sizes in every sector. Job titles which require the knowledge and the skills acquired through this Apprenticeship include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.


What advice and guidance can I expect to receive?

From the time you contact us, during training, and after you complete your programme, our experienced staff are on hand to provide you with the help and advice you need to achieve your career aspirations. More information about the Careers Programme we offer can be found on our Support Page or contact one of our Recruitment and Careers Advisors using our Contact Form or by calling 01983 533926.

Need to go deeper into the details of this Apprenticeship?

Full details of the Apprenticeship are available on the Institute for Apprenticeship website.

What can I do after this Apprenticeship?

On completion of this Apprenticeship you will be able to progress onto a degree level apprenticeship in management.
Contact us now and get onto your career-boosting Apprenticeship

Newport Old Grammar School Campus: 01983 533926

Portsmouth Campus: 02392 374752