Get professional career-boosting qualifications with HTP
Customer Service Practitioner Level 2 Apprenticeship
Is it for me?
Up to Level 2 Maths & English if required
What will I learn?
You will gain a wide range of knowledge and skills through this Apprenticeship which will influence the customer experience and their satisfaction with your organisation. You will learn how to deliver excellent customer service in a range of situations including face to face, telephone, post, email, text and social media. You will also develop your experience in team working, personal organisation and dealing with conflict and much more.
How will I be assessed?
During training you will work with your Training Consultant who will develop and deliver a wide range of activities which meet your learning needs and styles. Continuous assessment activities will ensure you gain the knowledge, skills and behaviours you need to successfully complete your training. Once formal training has finished you will demonstrate what you have learnt by showcasing the work you have completed, undertaking a practical observation and participating in a professional discussion.
What advice and guidance can I expect to receive?
From the time you contact us, during training, and after you complete your programme, our experienced staff are on hand to provide you with the help and advice you need to achieve your career aspirations. More information about the Careers Programme we offer can be found on our Support Page or contact one of our Recruitment and Careers Advisors using our Contact Form or by calling 01983 533926.