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Customer Service Specialist Level 3 Apprenticeship
Is it for me?
Maths & English Level 2
What will I learn during the programme?
During your Apprenticeship you will gain a wide range of knowledge and skills which relate to the customer journey. You will develop a deeper understanding of your organisation’s business strategy, leadership styles, creating customer loyalty, retention and satisfaction and how to manage challenging and complicated situations in a way that supports positive customer outcomes.
How will I be assessed?
During your Apprenticeship you will work alongside your Training Consultant who will provide continuous assessment and feedback to ensure you develop the knowledge and skills you need to successfully complete your apprenticeship. On completion of formal training you will have the chance to demonstrate what you have learnt through practical observation, a work based project and interview and a professional discussion based on the portfolio of evidence you have created during your Apprenticeship.
What advice and guidance can I expect to receive?
From the time you contact us, during training, and after you complete your programme, our experienced staff are on hand to provide you with the help and advice you need to achieve your career aspirations. More information about the Careers Programme we offer can be found on our Support Page or contact one of our Recruitment and Careers Advisors using our Contact Form or by calling 01983 533926.